I must confess that I stole this idea from a tumblr site dedicated to coders. It is hysterical but I think it has its place in the field of tech support. I hope you all get a few good laughs.
“Hi I just received a username and password and I am having trouble using it to log into a third party program.
It is time to update the software. Image of customer right before they call me.
Hey I am calling because this is….. hey wait it is working now! never mind have a good day!
Hey I was cleaning out my hard drive and was looking in the system 32 folder. I saw lots of files I did not recognise so I just started deleting them, my pc blue screened and it will not boot anymore.
I just unplugged my modem, and now I cannot connect to your software.
The first call comes in when the data link between the server farms in New York and Chicago go down.
When I have to call a co-worker becuase I have a mental train wreck and can’t remember a simple fix.
“Hello my name is David Brown Eyes with tech support how may I help you today?” “Brown Eyes that is a great name… are your eyes really brown?”
I fix the problem that has been floating around for a month.
The 14th attempt, just like the 10th 11th 12th and 13th attempt to fix the problem fails to work.
Hey man I think you were the one I was talking to 3 months ago about…….
Co-worker has a mental train wreck and can’t remember a simple fix.
Hey guess what? IT’S TIME FOR CALL REVEIWS!!!!!!!!!
DUDE EVERYTHING IS MESSED UP! I NEED THIS FIXED RIGHT NOW OR MY LIFE IS OVER!!!!!!! and I fix it.
The rest of the csp team went to lunch or is at a meeting and then….
It is 3:59 on Friday evening and the phone rings….
Original concept can be found here.